This page contains answers to common questions handled by our support staff, along with some tips
and tricks that we have found useful and presented here as questions.
Note: In these answers we will follow a few shorthand conventions for describing user-interface
procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you
should press and hold down the Control key, the Alt key, and the Delete key at the same time.
Menu selections will be presented like this: File->Open, which means that you should open the File
menu, and then make the Open selection.
- How do I get started?
- Why does it take so long to install?
- A message asked if I want to keep a file because...
- I received a "Device Not Available" message
- I received a "Error Loading Index CD" message
- What should I do when the License Agreement appears?
- When I run "Index" the program asks me to select the CD...
- I already accepted the license agreement. Why does it continue to show...
- What is the purpose of the Index program?
Q. How do I get started?
A. Insert the Native American Index CD-ROM in your CD-ROM drive. Double Click the "My Computer" icon on your desktop. Double Click the icon representing the CD-ROM drive that labeled "Index." Double Click Setup.exe to launch the installation program. You may also select "Run" from your start menu, type "D:\Setup", and click OK.
Back to Top
Q. Why does the copy process seem to take so long?
A. Older CD-ROMs have slower file transfer rates. Older versions of Windows 98 or Windows 95 may have obsolete components which need to be updated. The Native American Index was designed for machines running Windows 98 with a 300MHz or faster processor. The program may take longer to install and run on older machines.
Back to Top
Q. A message asked if I want to keep a file because the file being copied is not newer than the one on my system. What should I do?
A. Select "Yes". If your system has a file that is newer than the file on the Native American Index CD, then you want to keep it. If you select "No", then other programs may be adversely affected. It is NOT recommended that you select "No to All"!
Back to Top
Q. The first message I see when I install the Index is "Device Unavailable". What do I do?
A. Click OK and then select the CD-ROM containing the Index CD from the list and click OK.
Back to Top
Q. A message popped up saying "Error Loading Index CD". What do I do?
A. The Index CD must be in the CD-ROM drive you select. This message will occur if the CD is removed from the CD-ROM anytime while the program is running. You may have also selected a drive other than a CD-ROM or a CD-ROM that is empty. To avoid seeing this error in the future, always keep the Index CD in the CD-ROM while the program is running. Do not attempt to copy the Index CD contents to a hard drive or other media because it will not run.
Back to Top
Q. What should I do when the License Agreement appears?
A. Read the agreement carefully. You must accept the agreement terms in order to use this software. Click the "Accept" button to agree. If you do not agree with the terms, click "Decline" to exit the program.
Back to Top
Q. Every time I run the Index program, a dialog asks me to select my CD-ROM drive letter. Why?
A. The Index program requires the CD to be inserted in order to run. If the correct drive letter appears, then click OK. If an incorrect drive appears, drop down the box and select the correct CD-ROM drive. If you click "Cancel", then the program will end.
Back to Top
Q. I already accepted the license agreement. Why does it continue to show every time I run the Index program?
A. The license agreement will show every time the program is launched if the "Show License Agreement at startup" checkbox has a check in it. Uncheck the check box to stop the License Agreement from appearing every time you launch the Index program. You may still view the license agreement anytime by selecting it from the Help menu.
Back to Top
Q. What is the purpose of the Index program?
A. The Index program was designed to help owners of Native American Magazines keep track of their favorite articles from their magazine collection. The Index program is prepackaged with a database of articles. You can search for a particular article and easily locate it in your collection. If you have an article that is not in the list, then you can add your own entries to the database.
Back to Top
